Refund & Return Policy

At Silverwave, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

1. Returns

You may return most new, unused items within 30 days of delivery for a full refund or exchange.
To be eligible for a return:

The item must be unused, in the same condition you received it, and in its original packaging.
A receipt or proof of purchase is required.
Certain items such as customized, personalized, or final sale items cannot be returned.

2. Refunds

Once your return is received and inspected, we will send you an email notification.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

3. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company—it may take some time before your refund is officially posted.
If you’ve done all this and still haven’t received your refund, please contact us at support@silverwave.shop.

4. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, send us an email at support@silverwave.shop before shipping it back.

5. Shipping Returns

To return your product, mail it to:

Silverwave Returns Department
Email: support@silverwave.shop

Customers are responsible for paying shipping costs for returning items unless the product was received damaged or incorrect.

6. Non-returnable items

Gift cards and downloadable digital products cannot be returned.